OUR PROMISE TO YOU

We are committed to inspiring your wellness journey while delivering uncompromising indulgence and the nest expression of service. Your comfort and enjoyment are important to us. If we have not fulfilled our promise to you, please visit the spa reception desk to ensure we remedy your experience.

 

NURTURE YOUR EXPERIENCE

Be sure to arrive at the spa 10-15 minutes prior to your scheduled treatment time.

 

MINIMUM AGE

You must be at least 18 years of age to utilise our aesthetic treatments. For Dentistry, the minimum age is before their first birthday. Treatments with a minor will need to have a legal guardian present.

 

CUSTOMER SERVICE

We aim to delight. Please let us know if there is anything else we can do to make your time in the spa more relaxing.

 

GRATUITY POLICY

We allow our Infiniteam to accept gratuities as an appreciation for their exceptional service. All gratuities in the tip box will be divided equally among all team members.

 

ENVIRONMENTAL POLICY

With the pandemic, it is extremely difficult to reduce the number of disposable waste we produce. This is why we moved all our systems to the cloud and are on our way to being a PAPERLESS Practice. Our Team has provided washable and autoclavable PPE gowns for the team to reduce the number of single-use plastics for each patient.

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SUPPORTING CHARITIES

We choose the charities we believe will have a big impact on our future. So we choose to match every pound you give at the charity box located at the reception.

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REFRESHMENTS

If you need any refreshments, please ask a member of staff. Inform us of any allergies and medical conditions.