Terms and Conditions


Treatment plans 

Once your treatment plan has been agreed, we will provide you with online or written details of your treatment plan 

If this plan changes due to radiography or clinical findings we will inform and discuss this with you.

Treatment plans and quotes are valid for 30 days from the date the treatment plan was prescribed.

If there are any queries about your treatment plan please contact us before the appointments or treatments are started. 

Payment 

Orthodontic treatment requires consultation booking fee before your impressions appointment can be made 

All other treatment requires a 50% deposit before the appointments are made unless otherwise agreed 

We accept cash, bank transfer and all major credit cards. 

We do NOT accept cheques

5% discount is available on treatment plans over £1000 if paid upfront via bank transfer

All fees to be settled at the appointment where treatment is provided

All accounts must be settled before removal of braces or fitting of crowns, veneers and bridges, top - ups of aesthetic treatments, or any other treatment packages.

Interest-free finance plans are also available


Refunds

If you have changed your mind about treatment, your deposit can be credited to your account to be used for future treatment as long as 48 hours’ notice has been given before your appointment otherwise you will forfeit your deposit 

If you would like a refund, this must be requested at least 7 days before your appointment and will be subject to a 2% administration fee. Refunds will be processed within 3 working days 

Refunds cannot be given once treatment has commenced
 


Late cancellation or missed appointments

A minimum of 12 hours’ notice of any cancellation must be given

We reserve the right to charge 50% of the treatment fee or up to £200 per hour (whichever is less) in the event of a missed appointments or those cancelled with less than 48 hours’ notice 

You can cancel by telephone or online via the link contained in your email confirmation 
 


Late arrivals

We will endeavour to see you on time, however, occasionally this is not possible due to unforeseen circumstances 

Please arrive 5-10 minutes before your scheduled appointment to be able to have refreshments and update your medical history and read your consent forms.

We appreciate sometimes being late for appointments is unavoidable, and we will try and accommodate patients as much as possible if you let us know in advance 

If you are more than 10 minutes late, please be aware you may be asked to reschedule your appointment 

 

Disclosure of information 

To provide the proper and safe dental care we may need to disclose personal information about you to: 

Your general medical practitioner
Other health professionals caring for you 

Private dental schemes of which you are a member 

Medical Specialist or Public/Private Hospitals Disclosure will take place on a ͚need-to-know basis

The Department of Health and Social Care

Only those individuals/organisations who need Data Privacy Protection Policy to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. 

 

Your Rights 

You have the right to: 

Be informed about the personal data we hold and why we hold it 

Access your data that we hold by contacting us directly 

Check the information we hold about you is correct and to make corrections if not 

Have your data erased in certain circumstances 

 

If you do not agree 

If you do not wish personal data that we hold about you to be disclosed or used, please discuss the matter with your dentist

You have the right to object; however, this may affect our ability to provide you with dental care
 
By booking an appointment you agree to the above terms and conditions.

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Copyright Infinity Dental & Beauty Spa © 2020 | Isle of Man

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